FAQ — Frequently Asked Questions | Cross Pendants

Question 1

How long does shipping take?

Accepted Answer

Standard shipping typically arrives in 5–7 business days. Expedited options are available at checkout. All orders are carefully packaged and shipped with tracking so you can follow your order every step of the way.

Question 2

Do you ship internationally?

Accepted Answer

Currently we ship within the United States. We are working to expand our shipping destinations — sign up for our newsletter to be notified when international shipping becomes available.

Question 3

How will I know when my order ships?

Accepted Answer

You will receive a confirmation email with tracking information as soon as your order is on its way. If you don't see it, please check your spam folder or contact us at info@crosspendants.co.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly, but if you need to make a change, please contact us at info@crosspendants.co as soon as possible. We will do our best to accommodate your request before the order ships.

Question 5

What materials are used in your Christian jewelry?

Accepted Answer

Our pieces are crafted from sterling silver, gold-plated brass, and rose gold alloys. Each item is nickel-free and designed to be gentle on sensitive skin, so you can wear your faith comfortably every day.

Question 6

Can I wear my jewelry every day?

Accepted Answer

Absolutely. Our pieces are designed for daily wear and meaningful moments alike. We recommend removing jewelry before swimming or bathing to preserve its finish, and storing it in a cool, dry place when not in use.

Question 7

How do I care for my jewelry?

Accepted Answer

Clean gold pieces with warm water and a few drops of mild dish soap, using a soft toothbrush for crevices. For silver, use a polishing cloth for light tarnish. Always dry thoroughly before storing. Avoid contact with perfume, lotion, and chlorine.

Question 8

Are your pieces hypoallergenic?

Accepted Answer

Yes — all of our pieces are nickel-free. If you have a known metal sensitivity, we recommend our sterling silver or solid gold pieces, which are the least reactive options.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unworn items in original condition. Simply contact us at info@crosspendants.co and we'll guide you through the process with care.

Question 10

How do I start a return or exchange?

Accepted Answer

Email us at info@crosspendants.co with your order number and the reason for your return. We will respond within 1–2 business days with instructions and a return label where applicable.

Question 11

Are there items that cannot be returned?

Accepted Answer

Personalized or engraved pieces cannot be returned unless they arrive damaged or defective. Gift cards are also non-refundable. All other items in unworn, original condition are eligible for return within 30 days.

Question 12

Do you offer gift wrapping or special packaging?

Accepted Answer

Yes — every order arrives in our signature gift-ready box, making it perfect for confirmations, baptisms, birthdays, Christmas, and other meaningful occasions. No extra charge.

Question 13

Are your pieces suitable as confirmation or baptism gifts?

Accepted Answer

They are among our most popular gift choices for exactly those occasions. Cross pendants, scripture bracelets, and dove necklaces carry deep symbolic meaning and make a lasting, faith-filled keepsake.

Question 14

Can I include a personal message with my order?

Accepted Answer

Yes — at checkout you can add a gift message and we will include a handwritten note card with your order at no additional cost.

Frequently Asked Questions

Orders & Shipping

Products & Materials

Returns & Exchanges

Gifts & Occasions

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